
About Us
Tuned MSP was built by an MSP industry veteran who has spent over a decade working inside award-winning managed service environments at every level of technical operations.
Technology should support the people using it and when it doesn’t, the entire team feels it. We’ve been there. We’ve built the tools, fixed the workflows, and learned first-hand what it takes to make technology actually serve the people depending on it.
Our foundation is operational. We understand how managed service environments run from the inside. That experience spans the ConnectWise platform suite, RMM platforms broadly, and the day to day realities of service delivery that most platform consultants never see. It’s also what qualifies us to take on work beyond consulting, from general IT projects to managing endpoints directly for businesses that want their technology in capable hands.
Every engagement is personal. When something isn’t working, I want to know. When a client isn’t happy, I feel it, and that matters. I stay invested in whether what we built actually works for the folks using it every day.
If you want someone who will tell you the truth about your environment, your platforms, and what is actually possible, even when that’s not what you were hoping to hear, that’s us.

James Spruengli
Engineer | consultant | Founder
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©2026 Tuned MSP LLC. | Portsmouth, NH
