ConnectWise Consultant & RMM Engineering

ConnectWise & RMM Engineering

If you are here, you already know how powerful ConnectWise’s product suite can be. What most MSPs don’t realize is that what they are using is just the surface. Each platform runs deep, and when configured to work together properly, the whole ecosystem becomes something most ConnectWise users have never actually seen. You probably also know that getting there is not easy.

Each platform is complex on its own, and together they can feel like a frustrating, clunky mess. We have spent over a decade getting below the surface. We can make it work the way it was meant to.

Onboarding & Migrations

Starting fresh or moving from one platform to another? We get everything set up correctly, tuned to your organizational needs, and make sure your team feels confident with the investment by the time we are done.

Platform Assessment

Not sure where your environment stands? Before building anything new, it helps to know exactly what you are working with. We assess your current ConnectWise environment, identify what’s working, what’s not, and what needs to happen before any real progress can be made. You get a clear picture and a written set of recommendations. What you do with them is up to you.

Optimization & Tuning

No two ConnectWise environments are the same. We assess yours, identify what needs attention, and get the platform working the way it should, for your team, your clients, and your workflow.

BrightGauge Reporting

When the default reports aren’t good enough, we build what you need. Automated client reporting, internal team dashboards, executive summaries; if the data exists in your ConnectWise environment, we can shape it into something actually useful.

Development & Automation

Sometimes the platform doesn’t do everything the sales engineer promised. Sometimes it can, just not out of the box. Either way, you need someone to build it. We create custom scripts, monitors, workflows, and integrations, built to your needs. If you can dream it up, we can probably build it.

Training

Every implementation comes with the option for hands-on training with your team. We don’t just build something and walk away. We make sure the people using it every day actually understand what was built, why it was built that way, and how to manage it going forward.

We Document Everything

Every item we implement comes with written documentation delivered directly to you. What we did, where it lives, why it was configured that way, and what to watch for down the line. Your team should never have to guess what a consultant did inside your environment or why it was done that way.